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Adding a shared mailbox in Outlook on the Web

If your company uses departmental shared mailboxes, or a colleague's mailbox folder has been shared with you, it can be added to display in your Outlook on the Web using the following instructions.

  1. Navigate to and log in using your Microsoft 365 credentials.

  2. On the left side, right-click on Folders, then select Add shared folder from the popup menu.

  3. In the Add shared folder window, start typing the name or email address of the account to add, then select it from the list that appears.
  4. Click the Add button.

  5. The shared mailbox will now appear in your left-side column.

  6. To view the contents, click the arrow to the left of the shared folder's name to expand it.

  7. That's it, you're done.